Meet Gelato · AI RolePlay by EdzLMS
Meet Gelato — Where Knowledge Becomes Performance.
Gelato is our AI RolePlay engine — named for the Italian art of crafting something rich, smooth and made to order, one scoop at a time. Build AI personas, design real-world scenarios, and let learners practise until they’re truly ready — in any language, for any role, at any scale.
30+ Languages · Unlimited Practice · Instant Scoring · Voice + Text
Gelato Live · B2B Negotiation
A
Arjun Mehta
Procurement Director — AI Persona
“Your competitor quoted 15% below your price. Why should I stay with you?”
“Understood — let me walk you through the total cost of ownership difference over 3 years…”
88
Objection
91
Empathy
74
Clarity
Your employees passed the training. Why are they still struggling?
There’s a documented gap between knowing something and being able to do it under pressure. Cognitive retention is not behavioural readiness. And yet most organisations spend 95% of their training budget on content — and almost nothing on practice.
75%
of skills retained through active practice vs. only 5% from passive listening
+28%
more deals closed by reps who practise objections 3+ times before going live
87%
of new skills forgotten within a month without deliberate, spaced practice
Without practice
The Old Way
Watch a video, then face real customers
Role-play with a colleague once a quarter
Subjective, inconsistent manager feedback
No view of team-wide readiness
Real mistakes made with real stakeholders
With Gelato
The smarter path
The Gelato Way
Unlimited practice with realistic AI personas
Available 24/7 — no scheduling, no cost per session
Objective, criterion-based scoring every time
Cohort dashboards — team readiness at a glance
Certified ready before the first real interaction
VS
Platform Solutions
One Platform, Three Powerful Solutions
Whether you’re training children, job seekers, or enterprise teams — the same AI engine powers a purpose-built experience for each.
For Schools & Parents
Your Child’s Personal
Your Child’s Personal
AI Study Companion
Adaptive, patient, and always available. Our AI tutors follow your child’s school curriculum, adjust to their pace, and turn every session into a parent-readable report — complete with skills covered and next steps.
- Curriculum-aligned by subject, topic & age group
- Voice-first sessions — just talk, like a real tutor
- Multiple teaching styles: narrative, Socratic, game-based
- Session reports parents can actually understand
- Multi-language support for diverse classrooms
- 100% safe, moderated content for K–12 learners
🤖
Aria — AI Tutor
Session active · Class 9 Mathematics
Let’s tackle quadratic equations today. Can you tell me what you already know about them? Take your time — there’s no wrong answer here.
Type your answer or tap to speak…
Mathematics
Science
English
History
Today’s Session Report
Engagement88%
Concept mastery74%
Questions answered11/12
For Job Seekers & Career Changers
Practice Real Interviews
Practice Real Interviews
Before the Real Thing
Upload your resume and the job description — get instant fit analysis — then practise with an AI that asks the exact questions your interviewer will. Scored feedback after every answer.
- Resume + JD analysis — know your gaps before you start
- AI interviewer adapts to your answers with real follow-ups
- STAR method coaching on every response
- Scored on clarity, confidence, relevance & structure
- Hundreds of scenarios by job title and industry
- Progress tracking — see improvement over time
Interview Session Report
Software Engineer · Completed · 28 min
82
⇧ +6 vs last session
Clarity
88
Confidence
74
Structure
81
Relevance
86
Next steps: Practice conflict-resolution answers using STAR. Work on pacing — answers average 18% over ideal length.
Software Engineer
Product Manager
Sales Executive
Data Analyst
Finance Analyst
For Enterprise & L&D Teams
Scale Experiential Learning
Scale Experiential Learning
Across Your Organisation
Give every employee unlimited, consistent practice with AI personas built around your scenarios, your tone, and your goals — without scaling your L&D headcount. One deployment, any number of learners.
- Custom persona builder — your tone, your scenarios
- Manager dashboards with team-wide readiness scores
- Multilingual deployment — same scenario, 12+ languages
- SSO + LTI integration with your existing LMS
- Audit-ready compliance evidence & exportable reports
- Automated ‘needs attention’ alerts for managers
3×
Faster sales ramp time
95%
Average completion rate
40%
Reduction in support escalations
12+
Languages supported
Sales Enablement
Reps practise objection handling & closing against AI buyers — without burning real deals.
Customer Service Excellence
Train agents on every edge-case scenario before they take a live call.
Leadership Development
Performance reviews, difficult conversations, feedback delivery — practised, not improvised.
Compliance Training
Scenario-based compliance staff actually complete — with audit-ready proof of training.
How RolePlay Works
Six steps from zero to a measurably practice-ready team.
01
Set Up Your Learning Space
Create a dedicated space for a team, class or programme. Personas, scenarios and learners all live together — cleanly organised and easy to scale across your whole organisation.
02
Build an AI Persona
Define the character your learners will face — name, role, personality, language, emotional tone, difficulty and domain expertise. A sceptical CFO, an angry procurement director, a nervous patient. Any character, built in minutes.
03
Design the Scenario
Set the context, objectives and scoring criteria — what a great response looks like, what to avoid, and the pass threshold. Or paste a job description and let Gelato generate a tailored mock interview instantly.
04
Assign & Add Curriculum
Push scenarios to individuals, cohorts, or as a course requirement with pass gates. Give AI tutors a structured curriculum so every session follows your syllabus — no actors, no scheduling, no cost per session.
05
Practise — Text or Voice
Learners hold a real, unscripted conversation. The AI responds dynamically, adapts to every reply and pushes back realistically — never a fixed script. Practise once, or twenty times, in 30+ languages.
06
Review Reports & Certify
Instant, detailed scoring on clarity, empathy, objection handling, accuracy and tone. Learners see their breakdown immediately; admins get cohort analytics with certification gated on performance thresholds.
Platform Capabilities
Everything needed to run practice at enterprise scale — built into EdzLMS natively.
Performance Scoring & Reports
Objective, criterion-based scoring across every dimension you define — clarity, empathy, objection handling, tone, factual accuracy. Learners see their breakdown immediately. Managers see aggregated team data.
Voice + Text Mode
Practice via typed conversation or fully spoken voice. Voice mode scores tone, pace, and confidence alongside response content — giving richer, more actionable feedback than text alone.
Native LMS Integration
RolePlay is a native EdzLMS module — assign sessions as course requirements, gate certification on performance thresholds, and pull scores into the same compliance reports as all other training.
Where RolePlay Changes Everything
Every role that involves human interaction is a role that benefits from structured, unlimited, scored practice.
Sales & Negotiation
Practise objections before they cost you the deal. Price objections, procurement committees, multi-stakeholder negotiations. Reps who’ve handled every objection twenty times before going live close more.
Customer Service & CX
Train agents to de-escalate, empathise, and resolve. Angry customers, refund disputes, escalation handling — in every language your team handles. Score de-escalation, empathy, and resolution effectiveness.
Leadership & HR Conversations
Prepare managers for the conversations they dread. Performance reviews, redundancy, misconduct, pay rejections. The highest-stakes management conversations deserve the most preparation.
Healthcare & Compliance
Clinical communication trained in a zero-risk environment. Patient consultations, informed consent, adverse event disclosure — where unpreparedness isn’t a lost deal, it’s a patient safety event.
Interview Preparation
Turn nervous candidates into confident ones. JD-based mock interviews, resume-driven questions and unlimited practice rounds — so job seekers and campus cohorts walk in ready, not rehearsing for the first time.
Education & Tutoring
AI tutors that follow the curriculum, adapt to each student’s pace and teach through voice-first conversation. Every session becomes a parent- and teacher-readable report of skills covered and next steps.
Onboarding & Ramp
New hires rehearse the conversations of their first 90 days — product pitches, policy scenarios, customer calls — before day one, so they ramp faster and represent you well from the start.
Language & Communication
Speaking practice with pronunciation, fluency and tone scoring across 30+ languages. Train a global workforce to communicate with clarity and confidence — in the language they actually work in.
Train your global workforce in the language they actually think in.
Translating training is not the same as building training for another language. RolePlay generates AI personas and evaluates responses natively in 30+ languages — scoring empathy, tone, and clarity in the right cultural context.
🇬🇧 English🇮🇳 Hindi🇦🇪 Arabic RTL🇨🇳 Mandarin🇫🇷 French🇪🇸 Spanish🇩🇪 German🇯🇵 Japanese🇮🇳 Tamil🇮🇳 Telugu🇵🇹 Portuguese+20 More
Build real performance readiness — before the stakes are real.
Set up your first scenario in minutes. No scheduling. No actors. No cost per session. Unlimited, scored practice for every learner.