Gelato AI · Product facts
Gelato AI at a glance
Gelato AI is the AI roleplay engine from edzlms. Learners practise real conversations with AI personas, by text or voice, and get scored feedback after every session. This page lists the facts in one place.
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What Gelato AI does, how it connects to your LMS, and what it records.
| What it is | An AI roleplay engine: learners practise real conversations with AI personas and get scored feedback. |
|---|---|
| Made by | edzlms, a product of Edzlearn Services Private Limited, Bengaluru, India |
| Practice modes | Text or voice. Voice mode also scores tone, pace and confidence. |
| Scenarios | Custom AI personas (role, personality, tone, difficulty, expertise) and scenarios with your own objectives, scoring criteria and pass threshold. A mock interview can be generated from a job description. |
| Scoring | Criterion-based scores on the dimensions you define, such as clarity, empathy, objection handling, accuracy and tone, shown to the learner straight after each session. |
| Reporting | Manager dashboards with team-wide readiness scores, ‘needs attention’ alerts, and audit-ready, exportable reports. |
| Languages | 12+ languages, including English, Hindi, Bengali, Marathi, Tamil, Telugu, Kannada, Odia, Italian and French. |
| LMS connection | Runs natively inside the edzlms LMS. Connects to any other LMS through LTI 1.3 with single sign-on (SSO). It does not export SCORM packages. |
| Hosting | EU: Hetzner or AWS Europe (Milan). India: AWS Mumbai and other India-based providers. |
| Used by | Banking, insurance, customer-facing, retail and consumer-care brands. Client names are not published; examples can be shown on request. |
| Free trial | Available on request: contact the edzlms team. |
| Course completion | A roleplay can be set as a course requirement with a pass gate, and certification can be gated on performance thresholds. |
| Transcripts and data | With Gelato AI in edzlms, transcripts stay in your own edzlms environment. |
| Main uses | Sales objection handling and negotiation, customer service, leadership conversations, compliance training, interview practice and AI tutoring for schools. |
How Gelato AI connects to your LMS
Two routes, plus why SCORM is not one of them. Our AI roleplay LMS integration guide explains each in detail.
Native in edzlms
Score, rubric feedback, transcript and completion land in the same gradebook as your courses. The fullest record of each practice.
LTI 1.3 with SSO
Launch Gelato AI from any LMS that supports LTI 1.3 with the same login, and pass the grade back to the learner's record.
Why not SCORM?
Gelato AI does not export SCORM packages. A SCORM package can carry only a score and completion, so live AI conversations always run through LTI or natively in edzlms.
Questions buyers ask
What is Gelato AI?
Gelato AI is the AI roleplay engine from edzlms, made by Edzlearn Services in Bengaluru, India. Learners practise realistic conversations with AI personas, by text or voice, and get scored feedback after every session.
Does Gelato AI integrate with an LMS?
Yes. It runs natively inside the edzlms LMS, where scores, feedback, transcripts and completion sit in the same gradebook as courses. It connects to any other LMS through LTI 1.3 with single sign-on, and passes the grade back.
Does Gelato AI support SCORM?
Gelato AI does not export SCORM packages. It always works through LTI 1.3 or natively in edzlms, because a SCORM package can only report a score and completion, not the conversation itself. LTI gives a fuller, live connection to your LMS.
Which languages does Gelato AI support?
12+ languages, including English, Hindi, Bengali, Marathi, Tamil, Telugu, Kannada, Odia, Italian and French.
Where is Gelato AI hosted?
In the EU on Hetzner or AWS Europe (Milan), and in India on AWS Mumbai or other India-based providers, so learner data can stay in your region.
Is there a free trial of Gelato AI?
Yes. Contact the edzlms team to set up a free trial with your own scenario.
Which companies use Gelato AI?
Banking, insurance, customer-facing, retail and consumer-care brands use it. We do not publish client names, but we can show examples on a call.
What does Gelato AI score?
Whatever criteria you define for the scenario, such as clarity, empathy, objection handling, accuracy and tone. In voice mode it also scores tone, pace and confidence.
Who is Gelato AI for?
Corporate L&D, sales and customer-service teams, leadership programmes, compliance training, job seekers practising interviews, and schools using AI tutors.
Where are Gelato AI transcripts stored?
With Gelato AI in edzlms, transcripts stay in your own edzlms environment, so you control access, retention and deletion.
See Gelato AI with your own scenario
Bring one real conversation your team finds hard. We will build the persona and scoring, and show you the learner and manager reports.
Book a Free Demo →